FAQ
What are the target customers for the software?
Titan software can work in many shapes and forms. It is highly customizable and can work in performing art, nonprofit ticketing sport arenas, museums, parts and movie theaters.
What are the ticketing solutions you provide?
The titan product covers all the ticketing solutions. We have a box office product, pho ne reservation product, web and IVR as well as a kiosk for self service ticketing and a mobile ticketing application.
What is the business model you use?
The software is sold either by paying a lenience fee for the individual modules or it can be leases for a fixed monthly fee.
Do you customize the software?
Yes’ customization is an important part of our role we provide to every customer a gap analysis of the needs and provide professional services to modify the software.
Do you have solutions for high volume ticketing?
Titan has several solutions for high volume ticketing. We have a vast experience in selling block buster’s quickly and efficiently.
Do you have a fault tolerant solution?
Titan have a verity of solutions to keep your ticketing solution working all the time. We have an offline product a backup server and a remote backup solution to cover all disaster options.
Is the software secured?
Yes’ the titan software has been certified by the highest security standard that is the industry standard and is called PA-DSS.
What is the type of venue the software is installed in?
The software is installed in ticketing agencies’ amusement parks’ cinemas and performing art venues. We also have a software as a service product.
What hardware do you support?
The software is not hardware depended. It can work in any POS hardware that exist in the market.
What are the support plans you provide?
Titan has a verity of support plan. We can provide any service from release maintenance only’ second level of support, first level of support or preventing care.
Can I customize the look of the tickets?
Yes the appearance of the ticket is completely configurable.
Do you have a mobile solution?
Titan has a verity of mobile solutions. Our cutting edge mobile web application and IPHONE application can be highly customized.
Does the customer can print his web tickets at home?
Yes, That technology is called print at home. The customer print the ticket at home after the purchase and it is then scanned at the venue for validation.
How are credit cards processed?
The credit cards are settled by a local processor in every country.
Do you have a stored value solution?
Yes’ Titan have a very powerful stored value module that allows you to process gift cards’ subscriptions and all types of electronic vouchers. We also interface with third party stored values interfaces.
Do you integrate with third parties?
Yes, Titan has interfaces for many third party organization to service your special needs.
Do you have a published API?
Yes, Titan has created one of the most complete ticketing API in the market. The solution includes all the system transaction processing capabilities.
Can we customize our web solution?
Titan web solution can be highly customized. Both the look and fill and the functionality can be modified to your needs.
